Privacy Policy

Who we are

This website is operated by EmeraldPost, an educational platform focused on professional kitchen organisation, equipment awareness, hygiene routines, and beginner-friendly workflow learning. We are based in Ireland and provide resources and workshop information for hospitality learners and teams.

Cookie Categories (three tiers)

Cookies are small text files stored on your device. We also use similar technologies such as pixels and conversion tags. For transparency, we group them into exactly three categories. Your preferences can be managed at any time using the “Manage cookie preferences” link in the website footer, which reopens our consent panel.

Marketing Cookies (mandatory disclosures)

The statements below describe how marketing and advertising cookies may be used on this website when you consent. These disclosures are provided so visitors can understand what happens when marketing cookies are enabled.

Consent requirements

Our consent banner is designed to be clear and non-intrusive, and it does not block access to the main content. It provides three choices: “Accept All”, “Reject Non-Essential”, and “Manage Preferences”. Analytics and marketing cookies are not activated until you consent. Your choice is stored in localStorage for 12 months.

Data Sharing with Advertising Partners

We share certain data with advertising partners for campaign delivery and measurement. Recipients and the data categories shared include:

Lead Forms and Contact Requests

When you submit a contact form, request a quote, or register interest in our services, we collect the information you provide. This typically includes: full name, email address, phone number, and your message.

Legal basis: consent (GDPR Art. 6.1.a) and, where a service relationship exists, performance of a contract (GDPR Art. 6.1.b).

Retention: form submission data is retained for up to 2 years from the date of submission, unless a longer period is required by applicable law.

You may request deletion of your data at any time by contacting us at the email address in this policy.

A link to this Privacy Policy appears adjacent to every submission button on this site. Submitting a form constitutes acknowledgment of this policy.

Google Services and Advertising

This website uses the following Google services:

Meta Advertising Services

This website uses the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram. The pixel may record:

• Page views and time on site
• Specific conversion events (form submissions, purchases)
• Custom audience membership for retargeting purposes

We do not use the Meta Pixel to collect sensitive personal data, nor to target users based on health status, financial situation, religion, political views, sexual orientation, or any other special-category attribute prohibited under Meta's advertising policies.

Meta acts as an independent data controller for data collected via its Pixel and processed within its own platform. Refer to Meta's Data Policy: https://www.facebook.com/privacy/policy

To manage your ad preferences on Meta platforms, visit: https://www.facebook.com/adpreferences/

Prohibited content self-declaration

This website does not promote, sell, or facilitate access to prohibited product or service categories including but not limited to: weapons, controlled substances, counterfeit goods, gambling services (unlicensed), adult content, or services that make misleading health or financial claims. All advertising conducted through Google Ads and Meta Ads complies with the respective platform policies in full.

Landing page integrity statement

The content of this website accurately represents the products and services advertised. No bait-and-switch practices are employed. The experience delivered to users arriving from paid advertisements is identical to the experience for all other visitors. Cloaking, automatic redirects, and content variation by traffic source are not used on this website.

Children’s privacy

This website is not directed at individuals under the age of 16. We do not knowingly collect personal data from minors. If we discover that data has been collected from a person under 16 without verifiable parental consent, we will delete it promptly. Contact us at the address in this policy if you believe we have received data from a minor.

International data transfers

Personal data collected through this website may be transferred to and processed in countries outside the European Economic Area, including the United States, where Google LLC and Meta Platforms, Inc. are based.

These transfers are conducted under Standard Contractual Clauses (SCCs) approved by the European Commission, which provide appropriate safeguards for personal data. A copy of the applicable SCCs can be requested by contacting us directly.

User rights (GDPR Articles 15 to 22)

If you are located in the EEA or UK, you have the following rights:

• Access (Art. 15): request a copy of data we hold about you
• Rectification (Art. 16): correct inaccurate or incomplete data
• Erasure (Art. 17): request deletion ('right to be forgotten')
• Restriction (Art. 18): limit how we process your data
• Portability (Art. 20): receive your data in a structured, machine-readable format
• Objection (Art. 21): object to processing based on legitimate interest
• Withdraw consent (Art. 7.3): revoke consent at any time without penalty

To exercise any right, email us at the contact address provided in this policy. We will respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority:

• EU users: https://edpb.europa.eu
• UK users: https://ico.org.uk

What data we collect

Depending on how you use the site and what preferences you select, we may collect the following categories of data:

Legal basis for processing (GDPR Art. 6)

Where GDPR applies, we process personal data under the following legal bases:

Retention periods

We retain data for specific periods based on purpose, legal requirements, and operational needs:

Contact

If you have questions about this Privacy Policy, want to withdraw consent, or would like to request access or deletion of data, contact us using the details below. We handle requests in line with applicable privacy laws and aim to respond within 30 days.